Terms and Conditions

Perishable Goods

Once ordered, payments for perishable goods (Hops, grains etc) are non refundable unless the item becomes un-available.

Glassware

Unfortunatly, due to several recent incidents, we no-longer ship glassware (bottles / demijons etc).  These items may be collected from our Saturday stall only.

Delivery

Please allow 28 days for delivery.

Delivery Charges

We charge the Parcel Force 48 rate for the nearest higher kilo weight.

Delivery is free if you collect from Tiverton Pannier market.

All orders will be delivered as a single delivery.

Payment for Orders

Orders placed on this site may only be paid for by Credit/Debit card or Paypal. No other payment methods will be accepted.


Returns & Refunds

If you have any problems please contact John Makeham by telephone on  07931 244795 , by e-mail at john@ucan-brew-it.co.uk or write to

U Can Brew It, 2 Pecche Place, Chineham, Basingstoke, Hampshire, RG24 8AA

'Please report non delivery preferably within 7 days, but no later than 30, days of placing your order.

If goods are faulty, damaged or different from those ordered, please contact us within 7 days of receiving your order. We will replace the goods free of charge including postage or give you a full refund if preferred, within 14 days. It is important that you return the goods for you to receive a replacement or a refund.

If the goods are ordered in error we will refund the goods in full, if sent back within 30 days of your receiving your order, but will charge postage costs.

If you do not contact us within the number of days as above, will we deem that the order has progressed to completion.

The address for returns is
U Can Brew It, 2 Pecche Place, Chineham, Basingstoke, Hampshire, RG24 8AA


Cancellation Of Order

You may cancel your order, without giving a reason, at any time before dispatch by notifying us by e-mail or letter for a full refund. Once the order has been dispatched, you can cancel it by e-mail or letter within seven working days from the day after receipt for a complete refund.
Please return the goods to us within 30 days from the date of cancellation. Returning items under this guarantee is the responsibility of the purchaser. We do not accept responsibility for return carriage costs or for items lost or damaged in transit to us. If you do not return the goods we will collect them at your cost. Payment for the goods will be refunded within 30 days of the notice of cancellation.
The address for returns is

U Can Brew It, 2 Pecche Place, Chineham, Basingstoke, Hampshire, RG24 8AA

If you contact us after the given number of days above U Can Brew It has the right to assume that the order has progressed to completion. You will not have the automatic right to a refund.

This does not affect your statutory rights.

Complaints

If at any time you have cause to complain about our goods or service please contact us by telephone on  07931 244795 , by e-mail at john@ucan-brew-it.co.uk, or write to us at

U Can Brew It, 2 Pecche Place, Chineham, Basingstoke, Hampshire, RG24 8AA

Your complaint will be dealt with speedily, efficiently and confidentially on a one to one basis. We will initially acknowledge your complaint and will then endeavour to come to a satisfactory and fair conclusion within 7 days. This does not affect your statutory rights.

U Can Brew It
07931 244795/ john@ucan-brew-it.co.uk


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